Crex Casino Terms & Conditions — Know Before You Play

Crex Casino (referred to as "the Platform" or "we") is an online Sports Betting and gaming platform. These Terms & Conditions form a legal agreement between Crex Casino and its users.

Using our services through the Crex Casino website, mobile application, or any other channel means you have read, understood, and agreed to these terms. If you do not agree with any of them, please do not use the platform.

These Terms may be updated from time to time. Each revised version will be published on the website, and registered users will be notified by email.

• Crex Casino operates under a license issued by an international gaming authority.
• The platform operates in a fully legal and regulated environment.
• An internet connection is required to use the platform.
• Technical issues may occasionally cause temporary disruptions. We apologise for any inconvenience, though we cannot be held liable in such cases.

Opening an account at Crex Casino requires certain information to be provided accurately. We reserve the right to close any account found to contain incorrect details.

• Each person may register only one account. Multiple accounts are strictly prohibited.
• The name, address, and phone number provided at registration must be accurate and truthful.
• Keep your account password confidential. If you share your password, you are solely responsible for any resulting security breaches.
• You may not allow any other person to access or use your account.
• Please notify our support team if any of your registered details change.

Crex Casino is strictly for users aged 18 and above. Use of the platform by minors is completely prohibited.

We may request the following documents at any time for identity verification:

• Copy of National ID (NID) or passport
• Proof of current address (utility bill or bank statement)
• Proof of Payment Method Ownership

Crex Casino reserves the right to hold withdrawals until verification is complete. Once information is confirmed, verification is typically completed within 24–48 hours.

Depositing at Crex Casino is easy via bKash, Nagad, and Rocket. For full payment details, visit the Payments Page available.

• Your account must be fully verified before any withdrawal can be processed.
• Withdrawals are generally processed through the same method used for the original deposit.
• Bonus balance cannot be withdrawn directly — wagering requirements must be completed first.
• We may place any suspicious transaction on hold for verification.

The following rules apply to all bets placed at Crex Casino and must be followed at all times.

• Once a bet is confirmed, it generally cannot be cancelled.
• We reserve the right to void any bet placed at incorrect odds due to a system error.
• Crex Casino is not liable for any losses resulting from internet connectivity issues during live betting.
• If a match is abandoned, your stake will be refunded.
• If an event in an accumulator bet is cancelled, the odds for that event will be set to 1.00.
• Minimum bet amount is ৳50; maximum varies by market.

Crex Casino offers a range of bonuses and promotional offers. Each bonus has its own specific terms, though certain general rules apply to all bonuses.

• Every bonus comes with wagering requirements — you must place a specified amount in bets before the bonus can be withdrawn.
• The wagering requirement for the welcome bonus is typically 15–30x.
• Only bets placed at qualifying odds (typically 1.50 or above) will count toward bonus wagering.
• If bonuses are claimed across multiple accounts, all associated accounts will be closed.
• Wagering must be completed before the bonus expires.
• To learn about current bonus offers, Bonus Page View.

Crex Casino is committed to maintaining a fair and safe platform. The following activities are strictly prohibited:

• Attempting to fix matches or influence outcomes by any other means.
• Creating multiple accounts for the purpose of arbitrage betting or bonus abuse.
• Attempting hacking, phishing, or any other form of technical manipulation.
• Using the platform for criminal purposes or money laundering.
• Threatening or harassing other users.
• Placing bets using automated bots or scripts.

Violating these rules will result in permanent account closure, forfeiture of all balances, and legal action where necessary.

An account can be closed by either the user or Crex Casino.

• Closed by User: You can request account closure at any time by emailing our support team. Any valid balance may be withdrawn beforehand.
• Voluntary Restrictions: As part of responsible gaming, you may set up self-exclusion or deposit limits at any time.
• Closed by Crex Casino: Accounts may be closed without notice in the event of a terms violation.
• Temporary Suspension: Your account may be temporarily restricted while verification is in progress.

Crex Casino strives to deliver the highest standard of service. However, our liability is limited in the following cases:

• We are not liable for losses caused by third-party issues such as payment gateways or internet service providers.
• We regret any temporary service disruptions caused by technical issues, but we are not liable for compensation in such cases.
• Losses resulting from issues with the user's own device or network.
• Losses resulting from a user's own betting decisions.

However, if any loss occurs due to our direct negligence, we are committed to resolving it through the appropriate process.

If a dispute arises with Crex Casino, we will always seek to resolve it first through direct discussion.

• First Help Center Contact us or chat with us via Live Chat.
• Email support@crexcasino.ws with a description of the issue, the date, and any relevant details.
• We will provide an initial response within 72 hours of receiving your complaint.
• For complex cases, we will aim to deliver a final resolution within 14 business days.

Your privacy is a top priority at Crex Casino. Full details of our privacy policy are available Privacy Policy page available.

• We only collect information that is necessary to provide our services.
• Your information is never sold or shared with third parties.
• Cookies are used solely to improve the quality of our services.
• You have the right to request that your personal data be deleted.

Crex Casino reserves the right to update these Terms & Conditions at any time. For significant changes:

• Users will be notified at their registered email address at least 7 days before any changes take effect.
• Updated terms take effect from the date they are published.
• Continued use of the platform after any changes are made will be considered acceptance of the updated Terms.
• If you do not agree to the updated Terms, you will have the option to close your account.

If any part of these Terms & Conditions is unclear, please contact Help Center Contact us.